At Pacific Horizon Living, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit pacifichorizonliving.com, contact us, request a quotation, place an order, or otherwise interact with our business.
Throughout this Privacy Policy, “Pacific Horizon Living,” “we,” “us,” and “our” refer to Pacific Horizon Living.
By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information directly from you, automatically through your use of the website, and from service providers or business partners.
Information you provide directly
We may collect information you provide when you:
- Contact us through our website, email, or other channels
- Request a quote or project consultation
- Place an order
- Create an account, if available
- Subscribe to marketing communications
- Submit a warranty claim or customer support request
- Upload project photos, measurements, drawings, or other materials
- Leave a review or testimonial
This information may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Project location
- Product preferences and configuration details
- Payment-related information
- Order details
- Photos, drawings, and project-related documents
- Any other information you choose to provide
Information collected automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Time spent on pages
- Referring website or source
- Clickstream data
- Cookie identifiers
- General location information derived from IP address
Information from third parties
We may receive information from third parties such as:
- Shopify and related commerce tools
- Payment processors
- Shipping and logistics providers
- Advertising and analytics partners
- Customer service platforms
- Social media or lead-generation platforms
2. How We Use Your Information
We may use your personal information for the following purposes:
- To provide products and services
- To process and fulfill orders
- To arrange shipping, delivery, and customer support
- To prepare quotations and recommend suitable product configurations
- To communicate with you about products, pricing, lead times, and orders
- To manage warranties, returns, and service requests
- To improve our website, products, and customer experience
- To personalize website content and product recommendations
- To send marketing emails and promotional communications, where permitted by law
- To measure advertising effectiveness and website performance
- To detect, prevent, and investigate fraud, abuse, or security issues
- To comply with legal obligations and enforce our policies and agreements
3. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, understand how visitors use the site, and support advertising and analytics.
These technologies may help us:
- Keep the website functioning properly
- Analyze traffic and usage trends
- Improve site performance
- Remember user preferences
- Measure the effectiveness of advertising campaigns
- Deliver more relevant advertising
Depending on your location, you may be able to control certain cookie preferences through your browser settings or website cookie banner.
Please note that disabling certain cookies may affect website functionality.
4. How We Share Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These parties may include:
- Website and ecommerce platform providers, including Shopify
- Payment processors
- Shipping, freight, customs, and logistics providers
- Marketing, analytics, and advertising service providers
- Email and customer communication providers
- Customer support and warranty administration providers
- Professional advisors such as accountants, legal counsel, and insurers
- Government authorities, regulators, or law enforcement where required by law
We may also share information in connection with:
- A merger, acquisition, financing, or sale of all or part of the business
- Protection of our rights, customers, or property
- Fraud prevention or legal compliance
We do not sell personal information for money in the ordinary sense. However, depending on applicable law, certain uses of cookies, analytics, and advertising technologies may be considered “sharing” or the use of personal information for targeted advertising.
5. Marketing Communications
If you subscribe to our marketing emails or otherwise consent to receive promotional communications, we may send you updates about products, offers, new collections, and related news.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email or by contacting us directly.
Even if you opt out of marketing messages, we may still send you non-promotional communications related to your order, request, account, warranty, or customer service matter.
6. Payment Information
Payments made through our website are processed through third-party payment providers. Pacific Horizon Living does not store full payment card details on our own servers unless specifically disclosed.
Payment processors may collect and process billing and payment information according to their own privacy policies and security standards.
7. International Customers and Data Transfers
Pacific Horizon Living may serve customers in multiple countries. Your information may be processed in countries other than the country where you live, including countries that may have different data-protection laws.
Where required, we take reasonable steps to ensure that personal information transferred internationally is protected in accordance with applicable law.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our products and services
- Manage orders, support, and warranties
- Maintain business and financial records
- Resolve disputes
- Enforce agreements
- Comply with legal, tax, accounting, and regulatory obligations
When personal information is no longer required, we will delete, anonymize, or securely store it as required by applicable law.
9. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request a copy of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of certain targeted advertising, sharing, or similar data uses
- Lodge a complaint with an applicable privacy authority
To exercise any privacy rights available to you, please contact us using the contact information listed below.
We may need to verify your identity before processing certain requests.
10. Your Privacy Choices
Depending on applicable law, you may have the right to opt out of the sale, sharing, or use of your personal information for targeted advertising.
To learn more or exercise available privacy choices, please visit our Your Privacy Choices page or contact us directly.
If your browser sends a legally recognized opt-out preference signal, such as Global Privacy Control, we may process that signal where required by applicable law.
11. Security
We use reasonable administrative, technical, and physical safeguards designed to help protect personal information from unauthorized access, use, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.
Customers are also responsible for protecting their own account credentials and devices.
12. Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information directly from children without appropriate legal basis.
If you believe a child has provided personal information to us inappropriately, please contact us and we will take appropriate steps.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review the privacy policies of any third-party sites you visit.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website practices.
The updated version will be posted on this page with the revised “Last updated” date. Continued use of the website after changes become effective indicates acceptance of the updated policy, to the extent permitted by law.
15. Contact Us
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:
Pacific Horizon Living
Email: info@pacifichorizonliving.com